Customer Services
Get in touch
If you’d like to get in touch with us, we welcome all queries and comments. Please contact a member of our Customer Service team. We’re available in person between 9.30am and 5.30pm, Monday to Friday, or alternatively email customerservice@ollieandnic.co.uk
Or by post:
3 Tramlink Park,
24 Deer Park Road,
London
SW19 3UA
tel: 00 44 (0)208 544 6930
fax: 00 44 (0)20 8544 0971
email: customerservice@ollieandnic.co.uk
Delivery & Shipping
Standard Delivery- UK & Northern Ireland only
Cost £5.50 - Your parcel will be delivered by courier. Items in stock should take 5 working days to arrive. Please note that during busy sale times delivery may take up to 10 working days. We like to know when a parcel has arrived safely so all our couriers will require a signature as proof of delivery. (So please make sure someone is in!)
Delivery to other destinations
| Location | Delivery option |
| Eire | Please call for a quote before placing an order! |
| Highlands & Islands | Please call for a quote before placing an order! |
| USA | Please call for a quote before placing an order! |
| The Rest of The World | Please call for a quote before placing an order! |
| Channel Islands | Please call for a quote before placing an order! |
| BFPO | Please call for a quote before placing an order! |
No Quibble Guarantee
You can return your order from this site for any reason, at any time within 30 days of receipt, for a full refund or exchange.
How to return or Exchange
- There is no need to telephone us when sending a return.
- Please return any items with a note advising whether you require an exchange or refund.
- The return address is a follows: Ollie & Nic, 3 Tramlink Park, 24 Deer Park Road, London, SW19 3UA.
- Please take your parcel to your nearest post office. We recommend that you send returns by recorded post. Always retain proof of postage. Goods are returned to Ollie & Nic at your own expense.
- We will write to confirm your return has been processed. You will receive your refund credit, or cheque or exchange order (when in stock) within 2 to 3 weeks after you post the goods back to us.
- Please note that refunds bought as presents can only be given to the original payer, and if you decide to swap an item, we can't stop the payer knowing.
Legal Statement
Returning any item ordered from Ollie & Nic this within 3 months will be taken as notice of cancellation of your order (or relevant part of your order). Goods are provided to you on approval and legal title to the goods will not pass to you until the three months post delivery period has expired. On receipt of the returned goods, Ollie & Nic will give you a full refund of the amount paid for the goods (but not the postage) or an exchange credit as required. You must, however, return the goods to Ollie & Nic on cancellation in order to receive a full refund or exchange. When returning goods on which you have received a discount / offer, that discount / offer will no longer apply if you fall below the discount / offer threshold and the refund will be adjusted accordingly. Orders collected from Ollie & Nic incur no handling charge. Your statutory rights on returns are considerably enhanced by all of this.
Credit and debit card transactions
All transactions on this site are conducted using credit or debit cards. We are able to accept payments from the following cards:
All credit and debit card transactions are handled by our trusted partner WorldPay. We do not handle, store or process any card or ownership details. For more details please see the WorldPay website or contact them directly:
WorldPay Limited
Units 270 - 289
The Science Park
Milton Road
Cambridge
CB4 0WE
Tel: +44 (0)870 366 1233 (24 hour Mon-Fri, 8am-8pm Sat GMT. Emergency cover only: Sat 8pm - Mon 1am GMT)
Credit and Debit Card Security
"WorldPay recognise that security is one of the major concerns for the shopper during an online transaction. So we use state of the art security tools and techniques to ensure that you are protected against online fraud. For more information about WorldPay online security visit the WorldPay website at www.worldpay.com."
Problems with the website
Should you encounter any problems or issues with this website please email us at info@ollieandnic.co.uk or call us on 00 44 (0)208 544 6930
Privacy Policy
Use of this website is subject to the following terms and conditions which you are deemed to accept by continuing to browse these pages. If you do not agree to these terms and conditions, please leave this site now.
Ollie & Nic do not sell, rent or loan any identifiable information regarding our customers to any third party without your consent.
Any information that you give us is held with the utmost care and security. It will not be used in ways to which you have not consented.
Use of information
As a user of our site you will always have control of the data we collect about you. However, there will be areas of the site that will require you to provide certain information for you to be able to use or access them.
We will not collect any information about individuals, except where it is specifically and knowingly provided by them. Examples of such information are:
- Name/Address
- Telephone number
- Email address
Whatever choice you make regarding the receipt of marketing information here will not affect the decision you made regarding more 'traditional' forms of marketing, for example a decision to receive letters from other parts of the group or to take part in targeted offers. If you wish to amend your 'traditional' response please phone 0208 544 6930.
Site & Content Personalisation
We will use information that you provide about yourself and your preferences to try and provide you with web content which we believe to be relevant and of interest to you.
Marketing Communications
Ollie & Nic will use your details to keep you informed of special offers or products and services that we feel may be of relevance. We may also use data to tailor promotions to your requirements. Unless you have specifically stated that you would prefer to be contacted by email (by checking the relevant box provided at the point of data capture), all contact will be made by other means.
Analysis
Data collected via the Internet may be used to carry out analysis that will allow us to monitor the success of our service and plan future site content and activity. Data will also be used to allow us to profile our customers to understand their requirements better and to help us improve our service. 'Cookies'
Ollie & Nic use a feature of your Internet Web Browser called a 'Cookie' on our site. A Cookie is a file that your Web Browser places on your computer's hard disc which allows us to help you get the best out of your visit to the site. Ollie & Nic uses 'Cookies' to make accessing the site more convenient. The Ollie & Nic Cookie will remain on your hard disk indefinitely. Most browsers accept cookies automatically. Cookies can be deleted from your browser, or if you would prefer, by amending your browser settings you can prevent their automatic receipt.
Please note that we do not use Cookies to retrieve personal information about you from your computer, unless the information has been knowingly and willingly been provided by you.
How to opt-out of receiving marketing communications
Dependent upon your relationship with Ollie & Nic or your previous response to our data protection statement, each location where personal data is collected will provide the opportunity for you to opt-out of marketing communications.
If you would prefer to make your opt-out request in writing please send all correspondence to the following address;
Ollie & Nic
3 Tramlink Park,
24 Deer Park Road,
London
SW19 3UA
You can also opt-out of marketing communications by emailing info@ollieandnic.co.uk. Please state your email address with the word 'unsubscribe' in the subject header.
If you receive marketing communications from us by email, each correspondence will contain instructions as to how you can unsubscribe from receiving future emails.
Your rights
In addition to Ollie & Nic safeguards, your personal data is protected in the UK by the Data Protection Act. This means that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is needed. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.
Policy changes
Any changes to this policy will be posted here.
Links to external websites
Ollie & Nic accepts no responsibility for the content of any site to which a hypertext link from this site exists. Such links are provided for your convenience on an "as is" basis with no warranty, express or implied, for the information provided within them.
Security
Ollie & Nic treats all the data held with the utmost care and security. Any details you give will remain completely confidential.