UK Delivery & Returns
We use Royal Mail as our trusted courier for all UK orders. All orders are tracked with e-mail updates sent to you along your parcel's journey.
How do I return an item?
To return an item, free of charge, go to our Royal Mail returns page which you can find here.
Fill out your order information including: Order Number, E-mail, Name & Address then just confirm your return.
If you have a printer, please print & include a Returns Form detailing your return. Alternatively, you can write this information on your order form we have included in your original order.
Once your return is confirmed Royal Mail will e-mail you a confirmation with a QR code. Take your parcel to your local post office & they can print you a label using this QR code. You can also print your own label at home if you have a printer.
We do also offer a collection service with Royal Mail and they will come and collect your return in a bookable time slot free of charge.
How long does it take for my refund to be processed?
We will process a full refund for the cost of any returned items within 28 days. We usually process refunds more quickly than this and on average we would expect it to take no more than 7 working days from the date we receive your return.
Can I exchange my item?
Yes. If you wish to exchange an item please follow our standard returns process and fill our our Returns Form specifying that you'd like to exchange this for another item & the item you would like to exchange it for.
Are UK Returns free?
Yes, we offer free UK returns on all orders.
Do you offer Free UK Delivery?
Yes, we do! Any order with a value of £30 or over will be eligible for free delivery.
Orders below £30 will be charged £2 for our Standard UK Tracked Delivery service, delivering your order to you within 3 working days.
What delivery options do you offer?
We offer two UK services with Royal Mail. You'll receive tracked updates on your orders progress with Standard & Express delivery.
Standard UK Delivery: 3 - 5 Working Days | £2 or Free on orders over £30
Express UK Delivery: 1 - 2 Working Days | £5.95
International Delivery & Returns
We use DHL as our trusted courier for all international orders. All orders are tracked with e-mail updates sent to you along your parcel's journey.
Do you ship internationally?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
If you do not see your country listed in our delivery table below & would like to place an order, please reach out to our customer services team using the e-mail: firstname.lastname@example.org and we will see if we can arrange delivery.
Where do you deliver to?
We deliver to the following countries using DHL Express at the following costs:
- United States of America | $20.00 USD
- Ireland | €28.95 EUR
- Australia | $68 AUD
- New Zealand | $84.00 NZD
- Canada | $61.00 CAD
- France | €34.95 EUR
- Belgium | €28.95
- Germany | €34.95 EUR
- Italy | €40.95 EUR
- Netherlands | €28.95 EUR
- Norway | kr 473.00 NOK
- Poland | zł 186.00 PLN
- Portugal | €40.95 EUR
- Spain | €40.95 EUR
- Sweden | kr 459.00 SEK
- Switzerland | CHF 57.00
- Hong Kong | $400.00 HKD
- Japan | ¥6,900 JPY
Do you offer International Returns?
Yes, we do offer international returns. If you wish to return your item, please get in touch with our customer services team by e-mail using: email@example.com
Do I have to pay duties and tax?
Orders being delivered within the European Union and to the Rest of the World may attract import duty and local sales taxes as your order is dispatched from us in the UK.
You may be responsible for paying these charges once your order has been shipped and if they are applicable. Rules vary by country and your local government determines the duty and customs charges.
Please check your local government advice on these fees and whether you are liable for them.
If you would like to check any charges with us by e-mail using firstname.lastname@example.org
I forgot my discount, can I still use it?
Unfortunately, if you didn't enter your discount code at the checkout, we can't apply it to that order or amend your payment later on.
Can I use two discount codes?
Only one offer code can be applied to each order. When more than one code is entered, the previous discount will be replaced with the new discount.
Can I change / cancel my order?
If you would like to change/cancel your order after purchasing please send an e-mail to email@example.com expressing how you would like to change/cancel your order.
We will do our best to make these changes/cancellation before your order is dispatched.
We will usually dispatch Standard Delivery orders the next day so please e-mail before the next day for the best opportunity to change/cancel your order.
I received the wrong / a faulty item
If you think anything in your order is wrong or faulty, please get in touch with us within 28 days of delivery and we'll do all we can to help.
Make sure you have the following information:
• Your Order Number
• Product Name
• Details of the fault / incorrect item
• If you would like a refund or replacement
Do you offer a gifting service?
We don't currently offer a gifting service.
We can include a gift receipt with your order if you are sending the items directly to friends / family.
Please get in touch with us after you place your order with your order number & that you would like us to include a gift receipt.
I have bought an item from you in the past and it has now developed a fault, what can I do?
If you have bought an item from us within the past 12 months then please contact us and we can take a look at the item to see what we can do. We cannot always guarantee a repair or replacement but we will try and do our best to sort the problem out.
Get in touch
Have questions about your order, or a general enquiry?