To return an item, free of charge, please use our Returns Portal.

We will process a full refund for the cost of any returned items within 30 days.

We usually process refunds more quickly than this and on average we would expect it to take no more than 7 working days from the date we receive your return. Royal Mail will send a confirmation that your return has arrived with us.

This is our typical returns policy, we currently offer our extended Christmas returns which you can see above.

Any item can be returned within 30 days of it arriving with you.

Please ensure all items are returned in their original packaging, including swing tickets.

You can process your return here.

Yes. If you wish to exchange an item please follow our standard free returns process using our Returns Portal.

You can then specify that you would like to exchange for another item & the item you would like to exchange for.

Ollie & Nic branded bags and purses are made from faux leather, often described as vegan leather.

What is Faux Leather?

Faux leather, also known as vegan leather, is designed to replicate the look and feel of genuine leather. Crafted to resemble the grain and texture of real leather with a natural appearance, it is typically made by applying a polyurethane (PU) coating to a fabric base, such as cotton or polyester.

Advantages of Faux Leather:

• Realistic Look and Feel: Faux leather closely resembles the grain, texture, and softness of genuine leather.

• Durability: It’s resistant to scratches and cracks and can be wiped clean, requiring little maintenance.

• Comfortable: Faux leather is lighter than leather and feels soft to the touch, making it comfortable for prolonged use.

• Variety: Available in a multitude of colours, grains and finishes, it's a handbag designer's dream to work with!

• Value: Faux leather offers an affordable alternative to real leather, allowing individuals to enjoy Ollie & Nic styles without breaking the bank.

Yes, as long as you let us know before the order is processed then we are happy to apply a discount code after the fact.

Simply send us an e-mail using our contact form below including your order number and the discount code you meant to apply.

If you would like to change/cancel your order after purchasing please send an e-mail to help@ollieandnic.co.uk expressing how you would like to change/cancel your order.

We will do our best to make these changes/cancellation before your order is dispatched.

We will usually dispatch Standard Delivery orders the next day so please e-mail before the next day for the best opportunity to change/cancel your order.

If you think anything in your order is wrong or faulty, please get in touch with us within 28 days of delivery and we'll do all we can to help.

Make sure you have the following information:
• Your Order Number
• Product Name
• Details of the fault / incorrect item
• If you would like a refund or replacement

We don't currently offer a gifting service.

We can include a gift receipt with your order if you are sending the items directly to friends / family.

Please get in touch with us after you place your order with your order number & that you would like us to include a gift receipt.

If you have bought an item from us within the past 12 months then please contact us and we can take a look at the item to see what we can do.

We cannot always guarantee a repair or replacement but we will try and do our best to sort the problem out.