Returns here at Ollie & Nic are easy. You're able to return any items purchased from ollieandnic.com up to 28 days from receipt of purchase free of charge.

For a Free Returns Label please follow the steps here. If you do not have a printer you will see a QR code produced once you've followed filling in your information on the Royal Mail website. Take this QR code to the post office and they will be able to produce the label for you.

Please include a printed returns form with your order detailing which items you have returned and whether you would like to either exchange (if so, for what item) or receive a refund. You'll find a clickable link to our Printable Returns Form here.

We will process a full refund for the cost of any returned items within 28 days. We usually process refunds more quickly than this and on average we would expect it to take no more than 7 working days from the date we receive your return. 

If you have paid a Shipping Charge to have your order delivered to you this will not be refunded unless you have previously advised us that the item you are returning is faulty or we have sent you an incorrect item.

If you wish to return goods you consider to be faulty please contact us by email to info@ollieandnic.co.uk before you send your return item. If we are able to confirm that the item is faulty we will refund the cost of the return postage.
-
Printable Returns Form

Here is how to return an item:
1. Please pack the items you wish to return and enclose either our printed Returns Note or your own note indicating the reason for return and whether you would like a refund or exchange. Please include either your online order reference or the email address used when your order was placed as this will assist us to locate your order and process your refund.

2. Take the parcel to a Post Office. We advise you to obtain a (free) Certificate of Postage, which should be retained until the refund is processed.

3. Refunds are always credited to the original method of payment. Please allow up to 28 days for your refund to be processed.

Returns Department Address:
Ollie & Nic
Returns Dept.
4 William Way
Burgess Hill
West Sussex
RH15 9AG