Returns

Returns are nice and easy!

To help you with your shopping over the festive period we're happy to advise that any items purchased online between 21st October and 24th December can be returned to us for a refund up to and including 31st January.
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You will be responsible for the cost of returning the goods to us. We suggest that you use a second class signed for service at the Post Office.
If you wish to return goods you consider to be faulty please contact us by email to info@ollieandnic.co.uk before you send your return item. If we are able to confirm that the item is faulty we will refund the cost of the return postage.
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Free Returns for Clothing: It’s new to us and it’s new to you. We want to give you the chance to try these lovely clothing items at home and let us know what you think. We hope you’ll be delighted with your purchases but just in-case with all clothing orders you’ll receive a free returns label.
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Printable Returns Form

Here is how to return an item:
1. Please pack the items you wish to return and enclose either our printed Returns Note or your own note indicating the reason for return and whether you would like a refund or exchange. Please include either your online order reference or the email address used when your order was placed as this will assist us to locate your order and process your refund.

2. Take the parcel to a Post Office. We advise you to obtain a (free) Certificate of Postage, which should be retained until the refund is processed.

3. Refunds are always credited to the original method of payment. Please allow up to 28 days for your refund to be processed.

Returns Department Address:
Ollie & Nic
Returns Dept.
4 William Way
Burgess Hill
West Sussex
RH15 9AG