Returns are nice and easy!
You are able to return any items purchased from ollieandnic.com up to 28 days from receipt of purchase. Please include a printed returns form with your order detailing which items you have returned and whether you would like to either exchange (if so, for what item) or receive a refund. You'll find a clickable link to our Printable Returns Form below.
We will process a full refund for the cost of any returned items within 28 days. We usually process refunds more quickly than this and on average we would expect it to take no more than 7 working days from the date we receive your return.
If you have paid a Shipping Charge to have your order delivered to you this will not be refunded unless you have previously advised us that the item you are returning is faulty or we have sent you an incorrect item.
Here is how to return an item:
1. Please pack the items you wish to return and enclose either our printed Returns Note or your own note indicating the reason for return and whether you would like a refund or exchange. Please include either your online order reference or the email address used when your order was placed as this will assist us to locate your order and process your refund.
2. Take the parcel to a Post Office. We advise you to obtain a (free) Certificate of Postage, which should be retained until the refund is processed.
3. Refunds are always credited to the original method of payment. Please allow up to 28 days for your refund to be processed.
Returns Department Address:
4 William Way